Shipping Policy

1. Order Processing

Most orders are processed and sent to production within 2–7 business days depending on the product type and supplier.

Express Delivery orders are prioritized and processed faster.

Orders placed before 12:00 PM (local time) are processed the same business day. Orders placed after the cut-off are processed the next business day.

2. Shipping Options & Delivery Times

Shipping Method USA Delivery Time India Delivery Time
Economy (USPS) 3–5 business days Not available
Standard 2–7 business days + production 10–30 business days total
Priority 2–3 business days + production 10–20 business days total
Express 2–3 business days total Not available

Note:

  • USPS Economy shipping is available in the US for $5.00.

  • Standard shipping within the US ranges between $4.00 – $12.69, depending on weight and carrier.

  • Priority shipping within the US costs $7.00 – $12.69, depending on weight.

  • International orders (India) are limited to Standard and Priority methods only.

  • Express delivery is only available for select products and US mainland addresses.

  • Delivery times do not include weekends or public holidays.

3. Large Orders

Orders with 12 or more items may require additional production time.

4. Shipping Costs

  • Economy (USPS): $5.00 (3–5 business days)

  • Standard Shipping (USA): $4.00 – $12.69 (2–7 business days)

  • Priority Shipping (USA): $7.00 – $12.69 (2–3 business days)

  • Express Shipping (USA): $12.69 and above (2–3 business days total, select products only)

  • India Standard Shipping: $8.00+ (10–30 business days)

  • India Priority Shipping: $12.00+ (10–20 business days)

5. Tracking & Updates

You’ll receive a tracking number as soon as your order ships.

It may take some time for tracking information to update once the package is picked up by the shipping carrier.

6. Returns & Refunds

  • Got Kush Clothing, Merch Mallow, and My Goody Shop follow a 14-day return policy.

  • Retailers must notify us within 14 days of any return intentions.

  • Products must be undamaged, unworn, and unused, with tags attached.

  • For damaged or defective products, claims must be made within 5 days of receiving the item.

Process:

  • Customers contact the retailer for return requests.

  • The retailer then contacts the supplier.

  • Refunds are issued by the supplier to the retailer (not directly by Syncee).